Delete your Dolphi account

For the Dolphi app on Google Play, published by Dolphi (Andrei Kamelau).

You can delete your Dolphi account and the data linked to it at any time, in the app or by email. You don't need to have the app installed to ask by email.

Option 1 — in the app

Open Dolphi and go to Profile.
Tap Delete account and confirm.
If the app asks you to confirm your password or Google account, do so; deletion then continues.

Deletion happens immediately and needs an internet connection. If you use Dolphi on several devices, sign out on the others first, so they don't sync data back in the meantime.

Using Dolphi as a guest? Guests don't have the Delete account button. A guest's cards and progress stay on the phone, and uninstalling the app removes them. The only things the server may hold for a guest are generation votes and content reports linked to a random guest ID; they hold no contact details and are deleted automatically after 12 months without activity. To remove them now: in Profile, tap Sign in / Register and create a new account (your guest data carries over to it — signing in to an account you already have does not carry it over), then delete that account as above.

Option 2 — by email, without the app

Write to [email protected] with the subject Delete my Dolphi account.
Tell us the email address of your Dolphi account (for Google sign-in, your Google account's address). Sending from that address is easiest.
We send a confirmation message to the account's address. Reply to it, so we know the request really comes from the account owner.

We delete the account and its data within one month of receiving your request, and write back when it's done. Sign out of Dolphi on your devices before we delete, so they don't sync data back.

What is deleted

your account (email address and, for Google sign-in, your name and profile picture);
your folders, decks and cards, including your example sentences;
your study progress, review schedule, XP, level, streak and daily statistics;
your generation votes and content reports, including any comments you wrote;
the records of your devices, your sync state, unfinished sync uploads and the log of your sync operations;
when you delete in the app, the app's data on that phone, and the identifiers used for analytics and crash reports are reset.

What is kept, and for how long

Word descriptions and pictures. These are generated about words, not about you, and are shared with everyone learning the same word. They stay in Dolphi's dictionary and are not linked to you.
Database backups still contain the deleted data for up to 27 days, until they are replaced.
Server logs (time, IP address, request path, and for some requests the word looked up with a hashed account reference) are deleted automatically after 7 days.
Words you looked up stay in Dolphi's shared dictionary, with no link to you.
Analytics and crash reports, if you allowed them, that were already sent remain with Google until their retention period ends: 14 months for analytics, 90 days for crash reports. They are no longer linked to your account.
Your emails to us, if you asked by email, are kept up to 2 years after the conversation ends, so we can show the request was handled.

Deletion can't be undone. If you sign up again later, you start with a new, empty account.

Deleting only some data

You don't have to delete the whole account: you can delete individual cards, decks and folders in the app, and switch off analytics and crash reports in Settings → Analytics & crash reporting.

More about how we handle data: Privacy Policy.